NCELL, for Nepal
A privately owned GSM mobile operator in Nepal, Ncell Private Ltd. popularly known as Ncell is the first private company to operate GSM services in Nepali telecommunications sector. It started off with the brand name “Mero Mobile” which was later changed into Ncell in 12 March 2010. It built a new arena in cellular telephone services in Nepal and broke the monopoly of the then state-owned (now public) telecommunication company Nepal Telecom also known as NTC in Nepali telecommunication sector.
Previously known as Spice Nepal Private Ltd., which was established in 2004 with the license issued by Nepal Telecommunications Authority that launched its services on September 17, 2005 in Kathmandu and its neighboring area, the company has spread its services and coverage to 75 districts of Nepal. Now, eighty percent of its ownership belongs to Swedish/Finnish Company, TeliaSonera Holdings and that is when it re-branded itself as Ncell. Ncell is the largest ISP in Nepal as it has the subscriber base of more than 1.9 million users. It provides services like voice call, SMS service, 3G, Ncell Connect-browsing internet through data card, EDGE/GPRS, call waiting, call forwarding, conference call, voice mail, missed calls notification, SMS to email, email to SMS, USSD, mobile internet (GPRS/EDGE), multimedia messaging services (MMS), personalized ring back tones (PRBT) and various other value added services. It has also started international calls without calling card and also international roaming to various countries is available. All these services are available for both, the pre-paid and post-paid numbers. Most of the services it provides were introduced for the first time in the Nepalese Telecommunication market that has re-defined the arena of the Nepali telecommunication.
It has tied up with various operators in more than 125 countries, including 425 operators around the world and has been gradually expanding its roaming partners to provide convenience to its customers.
There are around 45 Customer Care Centers and is gradually opening new centers in different parts of the country to extend and improve its services. There are around 4000 outlets in the different parts of the country for distributing unlimited pre-paid and post-paid lines.
Also getting a sim card is not as troublesome as it is for other networks. All you need is a couple of passport sized photo and a copy of your ID card (citizenship card or other student ID card). However, you also need to take the valid ID for reference.
It has received “Mobile Operator with Best Consumer Pull in Nepal” and “Most Innovative Mobile Operator in Nepal” award at the CEO Conclave Award 2006, organized by South Asia’s leading information and communication magazine Voice & Data. The winners were chosen from the best mobile operators in the SAARC region for their contributions in cellular phone development, innovative products introduction and value added services performance in a function held at Colombo, Sri Lanka. It was also awarded as “Mobile Operator with Best Consumer Pull in Nepal 2007” at an event held at Kathmandu.
Moreover, it organizes various events and activities like cricket matches, football matches, and musical concerts and also make donations to various charitable trusts and organizations.
It goes with the tagline Ncell, Nepal kai lagi” (Here for Nepal). The head office of Ncell is located in Krishna Towers, New Baneshwor. Ncell users can reach customer care service center by dialing “9005” on their cell phone.